FAQ's
Unfortunately, after you've made the order, you cannot modify it. It is not possible to add or remove any products. The order may be canceled, though, and a new one can be placed.
You cannot alter the delivery address once you have placed your purchase. The order can be canceled, and a new one with the desired address.
Please ask the delivery boy about this when you talk with him. We are always on schedule with our packaging and deliveries.
The time it takes to complete and ship an order is typically between 1 and 3 days.
After placing the order, you will receive an email containing the product information and a confirmation message.
Yes. You can cancel the order.
Lean back and relax! Once your order has been verified, we will send you an email or SMS with the order number and tracking information. After that, you may track your order by entering the MY ORDERS section of your Fepy Account.
Yes, you will receive a physical copy of the order confirmation along with your product once the purchase has been approved. You will also receive an email confirmation of your order with all the details.
Delivery will take place at the location you specify when placing your order. Our courier partners will need identification verification of the consignee at the moment of delivery by referencing either an original labor card, passport, driver's license, or Emirates ID to support consignee verification.
Immediately following the placement of your order, you will get an email order confirmation. If you don't get the email, check your spam folder to see if you can find it (mark the email as "Not as Spam" to get it in your inbox).
To let us know about such a situation, please get in touch with our Customer Care line. We will do our best to follow your directions. However, we can only hold your orders for shipping for a maximum of nine days after the order date.
We have a strong network of delivery channels across the UAE.
The customers will receive a notification via an SMS. The courier person can also make a call to make a convenient delivery.
We regret the inconvenience. In such a case, you should immediately drop in an email to the customer care representative or Call us, whichever is convenient.
Except for national holidays, we deliver every day of the week.
You may follow your order through email, SMS, or toll-free customer service. In all three situations, you may find out the status by using your order number.
We offer several well-liked payment options, including Credit Card/Debit Card, Net Banking, Cash-On-Delivery, and Easy Payment Plans.
All taxes are included in the displayed product price. In some situations, the only additional fees will be for delivery.
The option of Cash-on-Delivery is available to consumers.
To break up the cost of your purchases into manageable installments over a fixed period, banks offer the Easy Payment Plan.
Yes, we offer iOS and Android-powered apps that can make shopping easier.
No, signing up is not necessary to shop on Fepy.com. You can use our site as a guest and make limitless purchases. However, to avail best deals, you require to sign up.
If you have any questions about the product or the status of your order? Call (971) 123 456, use Live Chat, or send an email to [email protected] to contact us.
We'll help reset your password if you've forgotten it. Just below the window tab where you log in, click the "Forgot Password" option.
On Fepy.com, registering for an account has several benefits. You can use facilities like; My Orders - Manage your orders quickly and simply by seeing details, tracking, canceling, returning, or replacing products, among other options. Please view all the goods you have shortlisted in My Shortlist. Recommendations For You - Based on your previous searches, we've selected especially suitable goods that are especially suitable for you.
Registrations do not expire. We reserve the right to suspend or deactivate your account if it has been inactive for a long time. Get in touch with our Customer Service Representative immediately to activate the account. After verifying your identity, we'll reactivate your account.
We will notify you via an SMS, email on your account.
We take care to not spam our valuable customer's mailboxes. However, sometimes our emails may land in your spam / junk mail folder. You will need to add Fepy.com mail id ([email protected] ) into your trusted sender list.
You have interacted with us in a variety of ways, both online and offline. We will keep in touch with you from time to time for event-related communications, such as order updates, invitations, reminders, and special offers. You can choose your choices in the "My Account" part of our website if you do not want to receive emails from us. You would still get transactional communications, such order confirmation emails, though.
Check our website and social media for the latest additions. You can also subscribe to our newsletter and website notifications for regular updates.
You can find products on the website in several ways: · Type the product name in the Search Bar. · You can search by category by clicking on "All Categories" which can be found below the search bar on Fepy.com.
We encrypt all credit/debit card or payment information using 128-bit encryption programs.
Your data privacy is important to us. We are committed to maintaining the confidentiality of the information you provide and will take all reasonable and necessary measures to protect your personal information. We only collect information required to verify your identity and provide you with our services, enhance your experience, and protect your account. We may collect the following information: name, address, phone number, email address, gender, date of birth, country of residence and citizenship, language and user preferences. Our electronic information systems are password protected to prevent unauthorized access by using Secure Sockets Layer (SSL) software, which encrypts the information you input. To maintain this protection, we advise you to refrain from providing your password to anyone. We have adopted security measures to protect personal information from loss, misuse or alteration while it is under our control. Our staff are trained and required to protect the privacy of your personal information. Please contact with us immediately if you believe your password has been misused.
Regrettably, we do not have an exchange policy; we can only provide refunds in case you receive a damaged/defective or wrong product after a complete investigation done by the concerned department.
Be assured, as we do not store your card details. At no point do we receive/store your card details. You are redirected to the respective bank's secure payment site when you enter the card details. The bank exchanges the data provided by you with your card-issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order.
We solely engage in eCommerce. Thus, as of right now, we don't have any physical stores.
We're committed to doing everything we can to ensure the health and safety of our team members, customers, and the community. We are working with and under the guidance and following direction of government authorities and medical experts. We have upgraded and increased our cleaning routines to make them even more rigorous and are focusing on personal hygiene protocols per all government authority guidelines.
- Signup & Avail Free Shipping On Your First Purchase. Limited Time Offer.
- Free Shipping Above AED 200 Shopping. Offer Valid On Selected Categories*. Except Building Materials, Cement, Blocks, Wood, Sand, Paints above 18L.
- Free Shipping On Orders Over AED500. Offer Valid On Selected Categories*
To navigate our website, you can use the search bar at the top of the page to directly search for specific products. You can also browse through various brands, categories, and subcategories available on the homepage to find the products you need.
Yes, many of our products come in different size or color options. You can check the product details page to see if there are any available options and select the one that suits your needs.
Yes, we have a mobile app (Fepy – Online Shopping APP UAE) available for both iOS and Android devices. You can download it to shop conveniently on the go.
Absolutely! You can add products to your wish list or shopping cart by clicking on the respective buttons provided on the product page. This allows you to save items for future reference or purchase.
Yes, we strive to provide personalized recommendations to enhance your shopping experience. Our website uses algorithms to analyze your browsing and purchase history, enabling us to suggest relevant products that might interest you.
Yes, we encourage customers to leave reviews and ratings for the products they have purchased. You can find these reviews and ratings on the product pages, providing valuable insights from other customers.
In general, there are no restrictions on the quantity of items you can purchase. However, for certain products or during promotional periods, there may be limits on the quantity to ensure fairness and availability for all customers.
Yes, we offer a membership program with exclusive benefits for our frequent shoppers. By becoming a member, you can enjoy perks such as discounts, early access to sales, and special promotions. Keep an eye out for membership details and join to maximize your shopping experience with us.