Unhappy with your purchase?
No worries, we've got you covered with our hassle-free return and refund process. Here's how easy it is
Go to “My Orders”
Select the item you want to
return or replace
Click “Return” or “Refund”
Our customer support will
reach out to schedule a pickup
Our team will collect
the item soon after
Your refund will be processed
within 5-7 business days after
we receive the item
Return, Refund and Cancellation Policy:
At FEPY, we prioritize your satisfaction and aim to provide you with a seamless shopping experience. Our Return, Refund, and Cancellation Policy is designed to be fair, transparent, and customer-friendly. Please read the following guidelines:
We understand that sometimes, products may not meet your expectations.
Here's how we handle returns: o Defective or Damaged Items:
If you receive a defective or damaged product, please contact our customer support team within 3 days of delivery. We will arrange for a replacement at no additional cost to you. To expedite the process, kindly return the product in its original packaging, including all accessories and instruction booklets (if applicable).
Incorrect Deliveries: If you receive an incorrect product, please notify us within 3 days of delivery. We will promptly replace it with the correct item.
Refunds: Refunds will be issued to the original mode of payment. Please allow 5-7 business days for the refund to be processed. If you have any questions or concerns regarding your refund, our dedicated customer support team is here to assist you.
Order Cancellations: If you wish to cancel your order, please do so within 02 hours of placing it. Contact our customer support team, and we will process the cancellation for you. Orders that have already been shipped cannot be canceled.
For items covered under warranty, we're here to help. If you encounter any issues during the warranty period, please contact us at our email or our customersupport team with images and a description of the problem. Our team will guide you through the process of obtaining a replacement.
• We do not accept returns for buyer's remorse or products that have been used extensively.
• Please ensure that you carefully read the product descriptions and select the right items for your needs before making a purchase.
• FEPY reserves the right to make changes to this policy as needed. Any updates will be communicated on our website and social media channels.
Thank you for choosing FEPY. We appreciate your trust, and we're committed to ensuring your satisfaction with our products and services. If you have any questions or require assistance, please don't hesitate to contact us.
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