Certain areas of the platform are password-protected. Unauthorized access to such areas or proprietary information is strictly prohibited.
By using this platform, you confirm that you are 18 years of age or older. If under 18, you must obtain parental or guardian consent and accept responsibility for your actions.
To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
Definitions & Interpretation: Refer to Schedule 1 for definitions and interpretation.
Purchase of Products: Conformity: You agree to comply with all policies, notices, and operational rules related to product purchases. FEPY reserves the right to revise these policies at any time.
Billing & Registration: Your information provided must be complete & accurate. Sending inaccurate, incomplete, or false information violates our Terms of Service. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the requested item, product, and/or service.
Order Placement: Orders can be placed using the Order form on the Platform or any other mode available on FEPY website or mobile app like Chatbot, WhatsApp, Request For Quotation or Customer Care Call. Accuracy of the Order is the responsibility of the customer.
Order Processing: FEPY reserves the right to refuse and terminate your account if your conduct violates applicable law, or if FEPY determines that these Terms are harmful to FEPY's interests, or for any other reason. There is no limit, but there is a minimum quantity for some items to purchase for each individual, account, household, or order, set in our sole discretion, and reject or cancel the order. These restrictions may apply to the same account, credit card, billing address, and shipping address.
Order Cancellation: All orders submitted through the Platform are considered irrevocable and unconditional. FEPY has the right to process such orders without further consent and further reference or notice to you. Have (not obligatory). You can request cancellations or changes to your order and FEPY will respond with commercially reasonable efforts. However, notwithstanding the above, FEPY undertakes no obligation to respect any request for cancellation or modification of an order.
In-store Pickup: Customers have the option to pick up their orders from the FEPY store. Prices may vary between online and in-store purchases.
Payment & Charges: You agree to pay all charges associated with your purchase, including applicable VAT.
Governing Law: Any dispute or claim shall be governed by the laws of the United Arab Emirates.
Intellectual Property: All platform content is owned or licensed by FEPY and is protected by copyright and other intellectual property laws.
Product Information: We strive to provide accurate product information, but we do not guarantee its completeness or accuracy.
Limitation of Liability: We shall not be liable for any direct, indirect, or consequential damages arising from your use of the platform.
Modification of Terms: FEPY reserves the right to modify these Terms and Conditions at any time.
Language: The governing language of these Terms shall be English.
For any questions or concerns regarding these Terms and Conditions, please contact us at below mentioned contact details: Terms and Conditions: